Refund Policy
A warm-hearted welcome to our customers. You can now find our company’s refund policy here. Quite often our products will not be subjected to refund. That is, we usually provide a product that has its best standard for our precious customers. But in case, if our customer demands it for a valid reason, a 100% refund would be provided in 30 days by our help and support system.
Claim your refund
If you were satisfied with our product or service, we need you to rate the quality of the product or service you have purchased. If you find any issue with the product or service or if you have received a different product/service, you can send an immediate refund request. This can be done by sending an email to support@dvpl.in. Remember that you have to apply for a refund on or before the deadline and no extension of the date is applicable.
Problems on which you can claim refund
If it takes
too long to receive the product or service.
If you find the issue has not been resolved.
Technician has fixed part of your problem.
Other issues (State the reason).
A Validity check
Before we proceed with your refund request, we check for its validity. The significant thing you have to ensure is that you send us a well-grounded reason for your refundable amount. In turn, you will get an acknowledgment from our company stating whether your logic was valid or invalid. If we find it invalid, we are sorry then refunds could not be provided.
This Agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Delhi, in all disputes arising out of or relating to the use of this section. Every Transaction Reversal would attract Transaction Reversal Charges as levied by the Payment Gateway Service Provider.
What if valid?
Contact our help desk and ask for any rectification. We clearly make a note of it and try to fix your problem within the specified time. If we could find it, we will notify you as soon as possible. Sometimes, if the problem could not be fixed by our team, we will refund your entire money. Refunded will be credited to the same account which is used during the transaction. For further help, contact the helpline given on our website!
No refund is applicable in below cases
If the new customer of any plan denied/cancel the activation after network connectivity / deployment of fiber or radio due to any reason then installation charges will not be refunded, however, plan charges will be refunded within 30 days. The request for a refund will be considered in case of D-AtuM Private Limited's inability to restore the connectivity due to reasons such as site out of service, permission issues, or other situations with similar effect.
No refund is applicable in any other cases
If a refund is applicable then, plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine a refund if any. A full month shall be counted in case the usage is for part of the month.
The customer needs to surrender “D-AtuM Vilcom Private Limited“ equipment in working condition. In case of non-receipt of equipment in non-working condition, a penalty will be applicable. The tax shall be accounted for against the charges. Refund, if applicable, will be processed within 30 working days from the date of cancellation.
